Station Manager

Fri, 12 Mar 2010 15:05:29 GMT

Job Responsibilities *Support the Operations Director in coordinating and managing station operations to meet the required service performance targets under all situations such as normal, degraded and emergency identify training needs in line with the competency management system. Review, develop and update the relevant work procedures and instruction as required *Carry out periodic health, safety, quality, environment and operational briefing to the station operations staff .Be the Incident Officer for serious accidents and incidents in stations, when necessary, and undertake investigations *Plan, manage and lead allocated station crew resources to deliver a safe, reliable and customer focused station environment *Handle disciplinary, grievances and conduct performance appraisals to ensure that the Station Masters and Station Agents are adequately trained in their particular function and provide additional training and support when necessary *Monitor service delivery and manage the Station Masters and Station Agents to satisfy the committed performance targets *Advise the Operations Director of problems relating to the station service delivery in a proactive and timely manner .Perform regular safety reviews, audits and inspections on station operations *Approve, implement and action improvement measures resulting from investigations and / or operational experience .Act as the OCC main coordinator to enhance the coordination between station and OCC and report details of incidents to senior management and public relations staff *Contribute to the development and maintenance of standard operating procedures, rules and work instructions with the broader management team and the Operations Director .Perform shift and emergency duties when required *Manage the station staff to ensure outputs delivered are to an appropriate standard on time and within the allocated budget Qualifications and Experience Essential *Higher diploma of post secondary education in a related discipline *Minimum of 3 years of management experience supervising a team of front line staff delivering customer services in a metro station or equivalent *Experience and good working comprehension of competency management processes and performance and appraisal management *Professionally qualified with membership of a recognised transport institution *Thorough understanding of station operations and associated activities *Ability to manage teams of operations staff with an aim to meet performance targets in a cost effective and efficient manner *A mature, proactive and responsible approach to work with initiative and problem solving capability *Ability to liaise in a professional and persuasive manner with staff at all levels in the organization *Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment *Good literacy and numeracy skills required for the role Ability to understand complex systems and possess good IT skills Strong organisational skills, detail oriented, and the ability to handle multiple priorities Preferable *Degree Holder in related discipline 5 years or more of management experience supervising a team of front line staff delivering customer services in a metro station or equivalent. Safety Responsibilities *Consider and evaluate safety issues in relation to all station operations and related activities. *Develop, implement and enforce safe methods of work for station operations and related activities *Comply with safe working arrangements and wear appropriate personal protective equipment (PPE) as required and look out for the safety of others. *Ensure that a safety culture is developed at all levels in the organisation and that this is reinforced by training and safety awareness promotions and campaigns.

Train Driver Manager

Wed, 13 Jan 2010 16:52:57 GMT

Train Driver Manager - Derby, Nottingham, Leeds

Salary
£43,000
+ Package & Travel Benefits

Our client are a leading train operating company and they require experienced Driver Managers to join their organisation.

Role Description
The main responsibility for this role will be the direct and lead the drivers in your team to achieve timetable delivery, safely and within budget guidelines.
You will be required to work closely with the Fleet Engineers regarding traction matters and report all developments and issues to the Driver Depot Manager. You will be required to carry out investigations and interviews into operational incidents involving drivers and develop and implement action plans as appropriate.
Through an open, approachable, communicative , collaborative and customer focused leadership style, you'll raise standards, ensuring that instructors and drivers have the development support they need in order to reach their full potential.
There is massive scope for progression in this role with Training Manager, Depot Manager & Train Driver Manager roles potentially available for the right candidate.

Required Experience
You MUST be currently in a Driver Manager role for a train operating or freight company. You must have been driving for three of the past five years and be fully up to date on rules and regulations & traction training. Candidates will have training qualifications, either D32, 33, A1 or A2.
You must have experience of route cause analysis of accidents and incidents in order to be capable of writing reports etc…
You MUST be a people person and be capable of building a motivated team around you whilst constantly carrying out development programmes for your staff.

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Station Manager

Train Driver Manager