http://www.rtmjobs.com/jobs/customer-services-rail-job-vacancies/SectorIDs/6/The latest from rtmjobs.com.Copyright (C) 5Serco Group plc is responsible for operating and maintaining London’s Docklands Light Railway. As an Operations Planning Analyst, you will strategically produce train service plans and schedules which are appropriate to meet demand. As required, you will also devise and implement special train schedules and replacement bus services for maintenance closures and special events. Other responsibilities will include creating duty schedules and rosters for train staff as well as leading and developing operational plans across the company for service changes and special events. To succeed, you will need a good understanding of train planning, train service scheduling and staff rostering and of the PSA working parameters. Knowledge of the performance regime, including the method of interpreting performance statistics from Alcatel’s SMC and other subsystems is ideal as is knowledge of Alcatel’s Seltrac moving block signalling hardware and software, track and trackside infrastructure. Confident, persuasive and professional in approach, you will understand the impact of suggested service changes in terms of performance and customer service, with the ability to provide summaries for senior managers. Maintaining confidentiality and displaying tact, diplomacy and discretion at all times, you will require a degree of flexibility to meet the requirements of shift workers. If you are interested in applying for the position please click the 'Apply Now' button. Alternatively visit our website www.serco.com/careers and search using Ref: 15773. The closing date for applications is Friday 26th March 2010.http://www.rtmjobs.com/rail-job-vacancies/3763-15773-operations-planning-analyst-london/Fri, 12 Mar 2010 14:56:12 GMTJob Responsibilities *Support the Operations Director in coordinating and managing station operations to meet the required service performance targets under all situations such as normal, degraded and emergency identify training needs in line with the competency management system. Review, develop and update the relevant work procedures and instruction as required *Carry out periodic health, safety, quality, environment and operational briefing to the station operations staff .Be the Incident Officer for serious accidents and incidents in stations, when necessary, and undertake investigations *Plan, manage and lead allocated station crew resources to deliver a safe, reliable and customer focused station environment *Handle disciplinary, grievances and conduct performance appraisals to ensure that the Station Masters and Station Agents are adequately trained in their particular function and provide additional training and support when necessary *Monitor service delivery and manage the Station Masters and Station Agents to satisfy the committed performance targets *Advise the Operations Director of problems relating to the station service delivery in a proactive and timely manner .Perform regular safety reviews, audits and inspections on station operations *Approve, implement and action improvement measures resulting from investigations and / or operational experience .Act as the OCC main coordinator to enhance the coordination between station and OCC and report details of incidents to senior management and public relations staff *Contribute to the development and maintenance of standard operating procedures, rules and work instructions with the broader management team and the Operations Director .Perform shift and emergency duties when required *Manage the station staff to ensure outputs delivered are to an appropriate standard on time and within the allocated budget Qualifications and Experience Essential *Higher diploma of post secondary education in a related discipline *Minimum of 3 years of management experience supervising a team of front line staff delivering customer services in a metro station or equivalent *Experience and good working comprehension of competency management processes and performance and appraisal management *Professionally qualified with membership of a recognised transport institution *Thorough understanding of station operations and associated activities *Ability to manage teams of operations staff with an aim to meet performance targets in a cost effective and efficient manner *A mature, proactive and responsible approach to work with initiative and problem solving capability *Ability to liaise in a professional and persuasive manner with staff at all levels in the organization *Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment *Good literacy and numeracy skills required for the role Ability to understand complex systems and possess good IT skills Strong organisational skills, detail oriented, and the ability to handle multiple priorities Preferable *Degree Holder in related discipline 5 years or more of management experience supervising a team of front line staff delivering customer services in a metro station or equivalent. Safety Responsibilities *Consider and evaluate safety issues in relation to all station operations and related activities. *Develop, implement and enforce safe methods of work for station operations and related activities *Comply with safe working arrangements and wear appropriate personal protective equipment (PPE) as required and look out for the safety of others. *Ensure that a safety culture is developed at all levels in the organisation and that this is reinforced by training and safety awareness promotions and campaigns.http://www.rtmjobs.com/rail-job-vacancies/3766-rtm~5Fsm-station-manager-saudi/Fri, 12 Mar 2010 15:05:29 GMTTeam Organiser Our client, one of the leading providers of rail infrastructure services, is currently recruiting for an Team Organiser within the Engineering business, based in Taunton. The role of Team Organiser will involve a variety of project support and administrative tasks including diary booking, filing, general office management, ordering stationary and other duties as required from time to time. In order to apply for the role of Team Organiser you have experience of working as a Project Coordinator/Project Support Assistant/Team Organiser preferably in a Construction or Engineering environment. You will live locally to Taunton and will have excellent Word and Excel skills. You will possess an enthusiastic and flexible approach to work. In order to apply for this role of Team Organiser please forward your cv without delay , or contact a member of the Infrastructure team on 0207 419 8968. Morgan Hunt Public Sector Ltd is an Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt are an equal opportunities employer.http://www.rtmjobs.com/rail-job-vacancies/3643-mytozyadmin-taun-team-organiser-taunton-taunton-england/Mon, 1 Mar 2010 18:02:30 GMTPurpose of Job: Manage all Commercial staff on a day-to-day basis at defined stations to provide a thriving sales environment, excellent customer service, safe stations, efficient train service performance and accurate and timely information for customers. Job Description: With direction from the Station Manager conduct Performance Development Reviews twice per year with every member of the team. Assess training needs of team members and ensure that agreed needs are met through the provision of appropriate courses, coaching and self development. Ensure efficient operation of the retailing activity by maintaining trained competent and motivated sales force, complying with customer service and ATOC standards and actively seeking ways of maximising sales and revenue protection. Undertake assessment and selection interviews. Effectively communicate with local teams including regular face-to-face team briefings. Ensure all station teams are trained and deliver adequate revenue protection and are competent in manning of gatelines. Process Control the delegated expenses budget for staff and other costs. Manage the internal controls associated with ticket office procedures and delegated authorities ensuring compliance and taking corrective action. Ensure that current legislation and the requirements of the Company Safety Manual are complied with and understood at all levels including contractor and other visitor activities on stations premises. Monitor and carry out train despatch duties as required. Ensure the production of timely rosters that are cost effective and compliant with all policies relating to Working Time regulations and Hidden 18. Ensure compliance to company Service Quality Standards. Ensure that posters, leaflets and other marketing collateral are displayed and maintained according to published guidelines.http://www.rtmjobs.com/rail-job-vacancies/3632-duty-station-manager-duty-station-manager-orpington/Fri, 26 Feb 2010 11:25:33 GMTTeam Organiser Our client, one of the leading providers of rail infrastructure services, is currently recruiting for an Team Organiser within the Engineering business, based in Taunton. The role of Team Organiser will involve a variety of project support and administrative tasks including diary booking, filing, general office management, ordering stationary and other duties as required from time to time. In order to apply for the role of Team Organiser you have experience of working as a Project Coordinator/Project Support Assistant/Team Organiser preferably in a Construction or Engineering environment. You will live locally to Taunton and will have excellent Word and Excel skills. You will possess an enthusiastic and flexible approach to work. In order to apply for this role of Team Organiser please forward your cv without delay , or contact a member of the Infrastructure team on 0207 419 8968. Morgan Hunt Public Sector Ltd is an Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt are an equal opportunities employer.http://www.rtmjobs.com/rail-job-vacancies/3620-mytozy-team-organiser-taunton-england/Thu, 25 Feb 2010 15:57:58 GMTAdmin Assistant Our client, one of the leading providers of rail infrastructure services, is currently recruiting for an Administrator/ Admin Assistant within the Engineering business, based in Swindon. The role of Administrator/ Admin Assistant will involve a variety of administrative tasks including filing, data input, general office management, ordering stationary and other duties as required from time to time. In order to apply for the role of Administrator/ Admin Assistant you have experience of working as a Administrator preferably in a Construction or Engineering environment. You will live locally to Swindon and will have excellent Word and Excel skills. You will possess an enthusiastic and flexible approach to work. In order to apply for this role of Administrator/ Admin Assistant please forward your cv without delay , or contact a member of the Infrastructure team on 0207 419 8968. Morgan Hunt Public Sector Ltd is an Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt are an equal opportunities employer.http://www.rtmjobs.com/rail-job-vacancies/3618-mhzyadas-admin-assistant-swindon-england/Thu, 25 Feb 2010 14:44:29 GMT